The veterinary management skills you need to have

From building rapport with clients and meeting their fluffy friends, to managing finances across the practice, veterinary management is a varied role that comes with a lot of responsibilities (and rewards alike!). In this blog, our industry-leading team shares some insight into the reality of being a veterinary manager and the key skills you need to succeed.

 

Strong communication 

In order to ensure a smooth-running veterinary practice, clear and concise communication is a must. Talk to your team and have an awareness of what’s going on, don’t just oversee the practice – be collaborative and build relationships with your colleagues. This will help boost morale and develop a stronger workforce.

 

Leadership

Being a good leader means listening to your colleagues, delegating tasks effectively and being prepared to overcome any unexpected challenges that may come your way. This comes down to being strategic and well organised. 

 

Financially savvy 

When you picture a veterinary manager, your first thought probably isn’t related to budgeting. However, being mathematically minded is actually quite important if you want to go into this profession, as you’ll be responsible for allocating budgets across the practice and choosing what equipment to invest in. 

 

Interpersonal skills 

Be approachable and make sure your clients and your colleagues feel comfortable coming to you with any queries. Not only will this position you as a strong leader but also build a positive work environment where everyone feels acknowledged and supported. 

 

Empathy 

When a member of your family is unwell it can be a very stressful time – and pets are, of course, no different. As a veterinary manager, it is essential that you are able to empathise with clients and hear them out about any concerns regarding their poorly pet. Through building rapport, you create an environment of trust and help reduce any anxiety the client may be experiencing. Showing empathy towards your team is also important as it will allow you to understand how each person works, where they might need support and how you can help them upskill. 

 

Resilience 

Last but not least, you’ll need to have resilience as a veterinary manager if you want to be successful. Veterinary practices can be high-pressure environments to work in, so staying calm and in control when things don’t go to plan is paramount. When the proverbial hits the fan, your team will look to you for solutions so don’t go crumbling under the pressure!

Does veterinary management sound like a good fit for you? Email our lovely team at  [email protected] or visit our jobs page today to find out more about taking the next step in your career.